Questions? Call or Text 702-410-6699
Questions? Mon-Fri 9a-5p PST Call or Text 702-410-6699
DAMAGES
Our manufacturers carefully inspect and pack each item before it is shipped. When your package arrives, please make sure you thoroughly inspect all of your items before you accept them. If any visible damage is seen, take pictures of the affected areas, then reject the delivery of the item and obtain a copy of the receipt if applicable.
For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
Contact us by sending your photos to support@ultraebikes.com and we will file a claim with the manufacturer. Any claims for damage reported are handled directly by the manufacturers.
RETURNS/EXCHANGES & REFUNDS
Unused E-Bikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us HERE.
Non-returnable items include, but are not limited to:
*Exclusions - Since we are authorized dealers of many brands, it is recommended the return policy is read that applies to the selected brand.
QuietKat Return/Warranty Policy
*By purchasing on our website you agree to our returns/cancelation policy.
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