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Free U.S. Shipping On All E-Bikes | Authorized Dealer
Free U.S. Shipping On All E-Bikes | Authorized Dealer

Warranty Information

Ultra E-Bikes offers a standard 5 year warranty on our frames and a 1 year limited warranty on electric motors, controllers and display consoles and batteries against manufacturer defect and workmanship. Original purchase receipt is required to establish proof of purchase and establish warranty start date.

This warranty will be void if any repair or change is performed by any third party aside from an authorized dealer or service center and if any modifications are made to the original design of the bike. Ultra E-Bikes will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. If additional parts are needed, those parts may be purchased direct from Ultra E-Bikes.

We require that any defective items be returned to us for repair or exchange. Ultra E-Bikes does not pay any shipping fees to return defective items to us however, we will pay to ship the repaired items to you. If you have questions or concerns please contact us at

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at Ultra E-Bikes’s discretion and after careful consideration, we may arrange to have the item picked up and returned to Ultra E-Bikes for free replacement. Ultra E-Bikes will not pay labor charges to install replaced or damaged parts.

Required Photos for Damage Claim
              - A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
              - A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number)
              - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides)

Freight Deliveries
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

Tires, Tubes & Kick Stands
These items are NOT covered unless they are damaged as a result of shipping.

During Your Applicable Warranty Period
We may require certain parts to be returned to Ultra E-Bikes before replacing those parts. Shipping costs back to Ultra E-Bikes must be paid for by the customer as return shipping labels will not be issued. 


Ultra E-Bikes is not responsible for the proper or improper use of merchandise we sell. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers should check local laws before purchasing about the age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please bike safely and know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit them or your child is unable to ride it. Please check first. 

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