We're Not the Biggest E-Bike Seller. We're the One Who Stays Available.
Most e-bike companies disappear after you click "buy." We built Ultra E-Bikes because we were tired of seeing that happen.
The Problem We Saw (And Why We Started This)
Here's what happens with most e-bike retailers:
❌ You buy a bike online
❌ Something goes wrong (wrong parts, shipping delays, warranty issues)
❌ You try to contact them
❌ Crickets. Automated responses. Offshore call centers. Ticket numbers that go nowhere.
❌ You're stuck dealing with the manufacturer alone
We thought: This is backwards. Customers need someone in their corner.
So in 2019, we started Ultra E-Bikes with a simple promise: We don't disappear after the sale.
What We Actually Do
We're an authorized dealer for Himiway, Eunorau, Frey, NAKTO, Rattan, and Yamee - giving you access to multiple trusted brands in one place.
But here's what makes us different:
✓ Before You Buy
- We help you figure out which bike actually fits your needs (not just which one is most expensive)
- We answer questions honestly, even if it means recommending a cheaper model
- We explain technical specs in plain English
✓ After You Buy
- We coordinate with manufacturers when issues arise
- We help navigate warranty claims and shipping problems
- We follow up persistently on your behalf
- We stay available via text, call, or email
What We DON'T Do
Let's be clear about what we're NOT:
❌ We don't troubleshoot technical issues ourselves (manufacturers handle that)
❌ We don't have a repair shop (any local bike shop can help with maintenance)
❌ We can't control manufacturer shipping times (but we'll follow up for you)
We're coordinators and liaisons. We make sure you're not alone when problems come up.
Don't Take Our Word for It
Most companies show polished 5-star reviews. We show real conversations when things went wrong.
Real Customer Stories:
"My husband is not happy with the way this has gone."
→ We stayed on it for 20 days until the issue was fully resolved
"Nobody has gotten back to me from Mulberry."
→ We connected the customer directly with the manufacturer's senior manager
Customer bought a bike used (not even from us)
→ We still helped find local repair shops
Our Commitment to You
Honest Guidance
We won't upsell you to a more expensive bike if a cheaper one meets your needs. We're here to help you find the right fit, not maximize our profit on every sale.
Post-Purchase Coordination
When issues arise (and sometimes they do), we coordinate with manufacturers on your behalf. You're not navigating warranty claims or shipping problems alone.
Available When You Need Us
Text, call, or email - we're available Monday through Friday, 9 AM - 5 PM PST. Outside those hours, we'll get back to you the next business day.
No Ticket Systems
You get real people from our team, not automated responses or offshore call centers. No ticket numbers. No runaround.
Based in Las Vegas, Built on Trust
We're a lean operation based in Las Vegas, Nevada, serving customers across the United States. We're not trying to be the biggest e-bike seller online. We're trying to be the one people trust - because we actually follow through.
Our approach is simple:
- Sell quality bikes from brands we trust
- Be available when customers need help
- Coordinate with vendors persistently
- Don't ghost people
That's it. No corporate speak. No empty promises.
Why We Focus on Service Over Everything
In 2019, when we started Ultra E-Bikes, the e-bike market was exploding. Hundreds of sellers popped up overnight, all competing on price and flashy marketing.
But we noticed something: customers were being abandoned after the sale.
Buy a bike online → Something goes wrong → Company disappears.
We saw reviews like:
- "Can't get anyone to respond."
- "Been waiting 3 weeks for a part."
- "Manufacturer says contact the seller, seller says contact the manufacturer."
So we built our business around one idea: Don't be that company.
We're not perfect. We can't control the manufacturer's shipping times. We can't fix technical issues ourselves. But we CAN stay available, follow up persistently, and make sure you're not dealing with problems alone.
That's our entire business model.
What "Coordination" Actually Means
When we say we "coordinate with manufacturers," here's what that looks like in practice:
Scenario: Wrong parts shipped
- You contact us: "I got the wrong battery."
- We contact the manufacturer: "Customer needs the correct battery sent."
- We follow up daily until it ships
- We update you throughout the process
- We confirm it arrived correctly
Scenario: Warranty claim
- You contact us: "My motor stopped working."
- We help you document the issue
- We assist you in submitting the warranty claim to the manufacturer
- We follow up on approval and replacement parts
- We keep you informed every step of the way
Scenario: Shipping delay
- You contact us: "Where's my bike?"
- We contact the warehouse for updates
- We escalate if needed
- We communicate realistic timelines
- We stay on it until it's resolved
We're the middleman in the best possible way - making sure nothing falls through the cracks.
Free Shipping. Real Support.
Every order includes:
✓ Free shipping to the lower 48 states
✓ Manufacturer warranty coverage
✓ Setup instructions and resources
✓ Post-purchase coordination when needed
Meet Our Brands
We partner with manufacturers we trust:
Himiway - Premium fat tire e-bikes with powerful motors
Eunorau - Versatile commuter and cargo models
NAKTO - Budget-friendly urban transportation
Rattan - Folding and compact e-bike specialists
Yamee - Quality builds at accessible prices
Frey - Premium e-bikes designed for riders who want professional-grade performance and advanced features
Every bike ships directly from the manufacturer's warehouses with full warranty coverage.
Our Values
Honesty
We tell you what we can and can't do. We set realistic expectations. We don't overpromise.
Availability
We're here when you need us - before, during, and after your purchase.
Persistence
When issues arise, we don't give up. We follow up until the issue is resolved.
Respect
Your time, your money, and your trust matter to us. We don't take any of it for granted.
Frequently Asked Questions
"Are you a real company or just a dropshipper?"
We're an authorized dealer for the brands we sell. Every bike comes with manufacturer warranty coverage. We're not a random middleman - we have direct relationships with these manufacturers.
"Why should I buy from you instead of directly from the brand?"
Two reasons: (1) We offer multiple brands in one place, and (2) We stay available to coordinate when issues arise. Manufacturers are good at making bikes, but their customer service can be hit-or-miss. We fill that gap.
"What if I have a problem you can't solve?"
We're honest about our limitations. If it's beyond what we can coordinate, we'll let you know and help you find the right solution (a local bike shop, manufacturer technical support, etc.).
"Do you make money on every sale?"
Yes - we're a business, not a charity. But our margins are tight because our focus is on building long-term customer relationships, not maximizing profit on every transaction.
Ready to Work With Us?
Shop E-Bikes →
Contact Us →
Read Customer Stories →
Questions? Call or text: 702-410-6699
Ultra E-Bikes
Based in Las Vegas, NV
Founded 2019
We're not the cheapest. We're not the biggest. But we're the ones who stay available.