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💵 Financing Available — Ride Today, Pay Over Time
💵 Financing Available — Ride Today, Pay Over Time

Frequently Asked Questions

Why Buy From Us?

  • No Sales Tax Outside NV: We don't charge sales tax for orders shipped outside Nevada.
  • Easy Assembly: Bikes arrive 90% assembled, making setup a breeze.
  • Free Shipping: Enjoy free shipping on all e-bikes to the contiguous United States.
  • USA Shipping: We ship from the USA to ensure quick, reliable delivery.
  • Secure Ordering: Your transactions are protected.
  • Real-Time Tracking: Monitor your shipment's progress with free tracking.
  • Financing Options: We offer flexible financing plans to help you afford your dream e-bike.
  • Full Warranty: Benefit from the full manufacturer's warranty on all our e-bikes.

Payment & Purchasing

Can I make payments over time?

Yes! We've partnered with Affirm and Klarna to offer flexible payment options at checkout. With Affirm or Klarna, you can:

  • Buy now, pay later in 4 equal installments spread over 6 weeks.
  • Split your purchase into 4 equal payments with no interest or fees.

E-Bike Performance & Range

How fast will my e-bike go?

The speed of our e-bikes ranges from 20 mph to 28 mph, depending on the class and specific components. Here's a quick overview:

  • Class 1 (Pedal Assist): 20 mph (32 km/h) with rider pedaling.
  • Class 2 (Throttle On-Demand): 20 mph (32 km/h) with throttle or pedaling.
  • Class 3 (Speed Pedelec): Up to 28 mph (45 km/h) with pedaling.

How long does it take to charge/recharge the battery?

On average, it takes 4-6 hours to fully charge your e-bike's battery.

What is the weight limit of the e-bikes?

Weight capacity varies by bike model. Here are approximate limits for our e-bikes:

  • Folding Bikes: 330 lbs (150 kg)
  • Step-Thru Bikes: 350 lbs (159 kg)
  • Mountain Bikes (MTB): 375 lbs (170 kg)
  • Cargo Bikes: 440 lbs (199 kg)

Please note that exceeding these limits may compromise rider safety and the bike's structural integrity.

Riding & Legality

Can I still ride the bike if the battery runs out?

Yes, you can still pedal like a regular bike if the battery runs out.

Where can I ride my e-bike, and do I need a license or permit?

Electric bike laws vary by state and locality. Most e-bikes can be ridden where traditional bicycles are allowed, but rules may have restrictions or limitations based on the class of e-bike. Always check your state and local laws to ensure you're riding legally and safely.

What are electric bike classes, and why do they matter?

Electric bike classes determine the bike's power, speed, and user input. Understanding classes helps you choose the right e-bike for your needs and ensures you follow local laws. Here's a quick overview:

  • Class 1 (Pedal Assist): 20 mph (32 km/h) with rider pedaling.
  • Class 2 (Throttle On-Demand): 20 mph (32 km/h) with throttle or pedaling.
  • Class 3 (Speed Pedelec): Up to 28 mph (45 km/h) with pedaling.
  • Class 4 (Moped or Motorcycle): Top speed above 28 mph (45 km/h) and/or motor wattage greater than 750 watts.

Maintenance & Care

Do I need to perform any special maintenance for my e-bike?

E-bike maintenance is similar to that of a regular bike. Here are some basic care tips:

  • Keep your chain lubricated and check tire inflation every 30 days.
  • Clean your bike regularly, but be cautious when cleaning electric parts, as they are water-resistant, not waterproof.

How far can I go on my e-bike?

The range of most e-bikes is between 15-30 miles, depending on factors like hills, headwinds, battery condition, rider weight, and cargo. To maximize your e-bike's range, consider the following:

  • Ride efficiently: Avoid excessive speeding, sudden braking, and unnecessary acceleration.
  • Maintain your e-bike: Keep your tires properly inflated, lubricate the chain regularly, and clean your bike occasionally.
  • Plan your route: Choose routes with fewer hills and less headwind to conserve battery power.

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