We're Not the Cheapest. We're Not the Biggest. But We're the Ones Who Stay Available.
Most e-bike sellers disappear after you hit "checkout." We built Ultra E-Bikes differently - because the real relationship starts when your bike arrives.
✓ Authorized Dealer for Premium Brands
We partner directly with Himiway, Eunorau, Frey, NAKTO, Rattan, and Yamee - giving you access to multiple trusted brands in one place.
What this means for you:
- Every bike ships directly from manufacturer warehouses with full warranty coverage
- You get the same bikes, same warranties, same quality as buying directly from the brand
- But you get US as your point of contact when issues arise
✓ Post-Purchase Coordination Included
Here's where we're different: when problems come up, you don't get ghosted.
What we help with:
- Wrong parts shipped? We coordinate with the manufacturer to get the correct ones sent
- Shipping delays? We follow up with warehouses and keep you informed
- Warranty claims? We help navigate the process and communicate with manufacturers on your behalf
- Setup questions? We're available via text, call, or email
What we DON'T do:
- We don't troubleshoot technical issues ourselves (manufacturers handle that)
- We don't have a repair shop (any local bike shop can help with maintenance)
- We're a lean operation focused on coordination and communication
✓ Real People, Not a Ticket System
When you text, call, or email, you get a real person from our team. Not an offshore call center. Not an automated chatbot. Not a ticket number.
Contact us directly:
- 📞 Phone/Text: 702-410-6699
- ✉️ Email: cs@ultraebikes.com
- 🕒 Hours: Monday-Friday, 9 AM - 5 PM PST
We might not respond immediately outside business hours, but we will get back to you.
✓ Honest Expectations
We're not going to overpromise. Here's the reality:
What we CAN do:
- Help you choose the right bike before you buy
- Coordinate with manufacturers when issues arise
- Follow up persistently on your behalf
- Stay available throughout your ownership
What we CAN'T do:
- Control manufacturer shipping times (though we'll follow up for you)
- Fix technical issues ourselves (but we'll coordinate warranty claims)
- Respond instantly 24/7 (but we will respond during business hours)
Don't Take Our Word for It
Read real customer stories showing how we handle problems when they arise:
"My husband is not happy with the way this has gone" → We stayed on it for 20 days until resolved
"Nobody has gotten back to me from Mulberry" → We connected the customer directly with the manufacturer's senior manager
"I bought it slightly used privately" (not even our customer) → We still helped find local repair shops
Free Shipping. Real Support.
Every order includes:
- ✓ Free shipping to the lower 48 states
- ✓ Manufacturer warranty coverage
- ✓ Setup instructions and resources
- ✓ Post-purchase coordination when needed
Ready to Work With Us?
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Questions? Call or text us: 702-410-6699
Ultra E-Bikes
Based in Las Vegas, NV