Get in Touch With Us
Questions? Problems? Just Want to Chat About E-Bikes?
We're here to help. Whether you're deciding which bike to buy, tracking down a delayed shipment, or need help coordinating a warranty claim - we're available.
📞 Contact Information
Phone/Text: 702-410-6699
Email: support@ultraebikes.com
Hours: Monday - Friday: 9 AM - 5 PM PST
We respond to messages outside business hours, but it might take a bit longer.
💬 What Can We Help With?
Before You Buy
- Help choosing the right bike for your needs
- Questions about specifications or features
- Shipping estimates and delivery questions
- Financing options and payment plans
After You Buy
- Order status and tracking updates
- Coordinating with manufacturers on shipping delays
- Help navigating warranty claims or returns
- Setup questions and assembly resources
- Finding local bike shops for maintenance
When Things Go Wrong
- Wrong parts shipped? We'll coordinate replacements
- Damaged during shipping? We'll assist with the claim
- Manufacturer not responding? We'll follow up persistently
- Not sure who to contact? Start with us
❓ Common Questions
"How fast will you respond?"
During business hours (Mon-Fri, 9 AM - 5 PM PST), usually within a few hours. Outside those hours, we'll get back to you the next business day.
"Can I just text you?"
Yes! Text 702-410-6699 with your question. It's often the fastest way to get help.
"What if my issue is with the manufacturer?"
That's exactly where we help. We coordinate with manufacturers on your behalf so you don't have to deal with them alone.
"Do you have a physical store I can visit?"
No, we're online-only. But we're available via phone, text, and email - and we're usually more responsive than most brick-and-mortar stores.
"What if I need help outside business hours?"
You can still text, email, or fill out the form anytime. We'll respond as soon as we're back online.
🚚 Shipping & Returns Questions?
Shipping Info: [Shipping Info]
Return Policy: [Return Policy]
Track Your Order: [Order Tracking]
📍 Based in Las Vegas, NV
We're a lean operation based in Las Vegas, Nevada, serving customers across the United States. We don't have a showroom, but we're always available to help remotely.
Free shipping to all 48 lower states.
🌟 Rather Read Customer Stories First?
See how we handle real problems when they come up:
Ready to reach out? We're here.
📞 702-410-6699
📧 support@ultraebikes.com
Ultra E-Bikes
Las Vegas, NV
📧 Send Us a Message
Prefer to send a message? Fill out the form below, and we'll get back to you within one business day (usually much faster).