Lumos Return Policy
CAN I RETURN MY PRODUCT?
If you want to return or exchange anything you bought from us, NO PROBLEM! You have 30 days from the date of shipping to make sure what you ordered from Lumos is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for another color. Your choice!
Any product you return needs to be in new condition and with the original tags or packaging and needs to be returned to us before the 30-day return window expires. Lumos does not cover return shipping costs.
Just make sure to take good care of your helmet when trying it out, as we will be unable to issue (full) refunds for damaged products.
I DIDN'T PURCHASE MY HELMET FROM LUMOS DIRECTLY
Only items that have been purchased directly from Lumos, www.lumoshelmet.co, can be returned to Lumos. Lumos products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
HOW CAN I RETURN MY PRODUCT?
WHERE DO I SEND MY RETURN?
Please follow We will send you the return address by email and will always let you return your item to our nearest warehouse in the USA, Europe or Asia.
You are responsible for return shipping and any related costs.