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Free U.S. Shipping On All E-Bikes | Authorized Dealer
Free U.S. Shipping On All E-Bikes | Authorized Dealer

Lumos Warranty

For the official warranty, please check out our Terms and Conditions here. It is under section 6. Limited Warranty.

Summary points:

  • Our limited warranty covers products purchased directly from Lumos or from a Lumos Authorized Reseller.
    • If you've purchased it from¬†¬†or from Lumos Helmet on¬†Amazon, you are covered by us. See how to best expedite your case with the instructions below.
    • If you purchased from a¬†retailer, you should obtain your warranty services through them directly.
  • It is valid only for the original purchaser of a product, and cannot be transferred to another person upon the sale, lease, or transfer of the product.¬†
  • Any replacement or product can only be provided within the country of purchase.
  • The standard warranty period¬†starts from date of purchase¬†and¬†requires proof of purchase¬†for those without registration.
    • If¬†registration¬†is done within 30 days of purchase, standard warranty period will be provided from the date of registration. Registration card comes in the original packaging of the product with a QR code to bring you to the registration link. You can also¬†click here¬†to reach the registration page.

If you wish to activate your warranty, we'll be happy to help. Just send us an email to with:

  1. A quick summary of what isn't working.
  2. Your order number (e.g. US#1234) or a copy of your Amazon receipt. 
  3. Photo or video proof of the issue.
  4. Serial number (S/N) of your helmet. You can find this on a white sticker in your helmet.
  5. Your shipping address and phone number. Used for courier purposes only.

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